Net promoter score (NPS) or Customer Net Promoter Score (cNPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they …

Oct 8, 2024 · Discover what Net Promoter Score (NPS) is, why it matters, and how to use it to measure customer loyalty and drive business growth.

What is a Net Promoter Score? A net promoter score is a method of using a single survey question to gauge customer satisfaction with a product. Businesses can send out this …

What is a Net Promoter Score (NPS)? A net promoter score (NPS) is a customer experience metric that helps organizations better understand customer loyalty and how happy customers …

NPS, or net promoter score, is the standard measurement for gauging customer loyalty and satisfaction. It is highly effective for assessing satisfaction anywhere in the customer journey. …

Nov 20, 2025 · Net Promoter Score is one of the most common customer experience benchmarks for measuring customer loyalty and satisfaction. It asks customers the question: How likely are …

Net promoter score is a standard benchmark used by companies around the world. Businesses use their net promoter score, or ‘NPS’, to measure customer satisfaction and loyalty to a brand.

Dec 4, 2025 · Net Promoter Score is a customer loyalty metric that measures how likely someone is to recommend a company, product or service to others. NPS is based on a single question: …

Jul 14, 2020 · NPS stands for Net Promoter Score, which is a common metric used in customer experience programs. An NPS score measures customer loyalty by looking at their likelihood …

Nov 21, 2023 · Created in 2003 by Fred Reichheld of Bain & Company, the Net Promoter System finds out: “How likely are you to recommend us to a friend or colleague?” Customers answer …