BRENTWOOD, Tenn.--(BUSINESS WIRE)--HCTec, which delivers healthcare IT workforce solutions to more than 250 health and hospital systems across the U.S., today announced the go-live of its Managed ...

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Spiceworks Help Desk offers ticketing via email, through the user portal, or in the Admin user interface (UI). Additional features in Spiceworks Help Desk include ticket collaboration, ticket ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Traditional metrics that once defined the effectiveness of help desk operations within law firms are undergoing a profound transformation. Over the next 12-18 months, the legal industry will see ...