Service businesses must emphasize quality control as much as businesses focused on manufacturing and sales, but the absence of physical products introduces a host of challenges to the quality-control ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

The online training and credential marketplace has more than tripled in size since 2018. There are now more than 1.07 million different credentials, degrees, badges, certifications and apprenticeship ...

High-quality training correlates with higher EHR satisfaction across specialities, according to a new report from KLAS Research. The analysis finds that strong initial training as well as ongoing ...