Washington, D.C.’s 911/311 call center. Analysis of 911 calls through the district’s performance management system resulted in the use of nurses to divert some health crisis calls away from emergency ...

Learn about the direction performance management is heading and how the most effective trends can help manage your team.

The recently issued mandate, “Performance Management for Federal Employees,” requires agencies to “provide a firm benchmark towards which employees must aim their performance.” It’s on point but fails ...

Human resources leaders have been trying to design the best performance management program for decades. But it's been impossible to achieve because they often assume uniform needs where there is ...

In today’s interconnected world, industrial manufacturers face a constant battle—maximizing asset performance while minimizing downtime. The stakes are high, with every lost hour translating to ...