The U.S. Department of Education has developed a set of regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act. Referred to as the Program Integrity ...
WASHINGTON — The Consumer Financial Protection Bureau on Wednesday asked for public input on the way it receives and processes complaints from consumers in what the agency said was a preliminary step ...
WASHINGTON — A move by the Consumer Financial Protection Bureau to begin fielding complaints related to mortgages is likely to prove significant as it moves ahead with new mortgage-related rules, ...
The CFPB has issued a request for information that seeks comment on its handling of consumer complaints and inquiries. Comments on the RFI must be received on or before 90 days after the date the RFI ...
Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...
How you handle customer complaints often determines if you build or lose relationships with busy shoppers. This is especially true online where retailers often rely on remote contact center agents to ...
The Department of Transportation (DOT) launched a modernized system for air travel-related consumer complaints. The updated system replaces outdated 1990s technology, enabling faster complaint ...
Written by Haydn J. Richards, jr., as originally published in The Reverse Review. Consumer complaints: Every financial business has them. Companies try at all costs to ensure that customers are ...
In 2024 and 2025, DFR reported to the Legislature that its intent was to answer and close consumer complaints within 30 days.
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