Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

If you have a knack for helping others solve problems but would rather not work in a call center or retail setting, a virtual customer service job might be ideal. A company called OneSupport ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...