Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. Enterprise software has never lacked ambition. Every few years, ...

After a decade of methodically building cross-functional integration capabilities, ServiceNow is making its most assertive move yet—positioning a conversational AI interface as the orchestration layer ...

ServiceNow said Wednesday that it's acquiring the technology of FriendlyData, a two-year-old company based in San Francisco that provides a natural language interface for databases. Terms of the deal ...

‘Now with ServiceNow you can do the whole order management, fulfilling and servicing on one AI-driven platform instead of some bespoke AI agent talking with a disconnected silo somewhere in the world.