A researcher from security vendor AppOmni uncovered more than 1,000 ServiceNow instances that have been exposing Knowledge Base data. More than 1,000 ServiceNow instances have been discovered to be ...
How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...
Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...
AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...
SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced an expanded strategic alliance with Microsoft to modernize front-office ...
Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...
Because both companies have integrated their AI agent orchestration and governance capabilities, the joint ServiceNow-Microsoft customer can “manage and monitor intelligent agents,” said Jon Sigler, ...
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