Every company needs a customer service recovery framework, a sequence of best practices for interacting with, and turning around, upset customers. Settling on such a framework and then providing ...

How can agencies effectively implement programs to address the COVID-19? Given the surge of funding for response efforts, the answer to that question is critical. Following the 2009 Recovery Act, the ...

LIHUE – After two years, the County of Kauai and the University of Hawaii Sea Grant College Program (Hawaii Sea Grant) developed a framework that aims to help Kauai’s communities to prepare more ...

The National Protection Framework has been released. As described in a National Emergency Management Association update: "The National Protection Framework encompasses core capabilities which include; ...

UC Berkeley released a campus recovery framework Friday for the spring 2021 semester regarding campus activities affected by the COVID-19 pandemic. Written by a UC Berkeley public health committee, ...

The rallying call for recovering stolen assets during the 2022 protests is still fresh in our minds. If the Abacha loot could be returned to Nigeria by Switzerland, could Sri Lanka not do the same? In ...

WITH the outbreak of the coronavirus disease 2019 (Covid-19), Association of Southeast Asian Nations (Asean) member-states (AMS) are now in the middle of dealing with a combination of shocks — the ...