At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

In today’s fast-paced business environment, being able to solve problems efficiently and effectively is a critical skill. For ambitious and skilled job seekers and employees on a six-figure career ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

Do you play pool? I sure don’t. But I know enough about the game to use it as a metaphor for the hidden reasons we don’t do what we say we will. The object is to get balls into pockets using a big ...

To the average American not employed as an industrial engineer or a member of a problem-solving team at some big business, the term “root causes” would have seemed obscure until a few weeks ago. But ...

Have you ever felt like you're playing a frustrating game of Whac-A-Mole with tech problems? You fix one bug, only for another to pop up somewhere else. This is especially relevant when you're ...