Want to know what your customers really think? The answers to improving customer experience may lie within your NPS score and one simple question. How do your customers really feel about your company?

I formulated a list of questions for the National Park Service regarding their handling (mismanagement) of the Lookout Mountain fire that caused millions of dollars of damage after it reached the ...

Explore the shortcomings of Net Promoter Score (NPS) in measuring customer satisfaction and loyalty, highlighting the ...

The Net Promoter Score (NPS) is used by many of today's top businesses to monitor and manage customer relationships. Fred Reichheld and his co-developers of the NPS say that a single survey question, ...