InfoWorld

Anatomy of an AI agent knowledge base

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...
CMS Wire

As AI Reshapes Customer Support, Does Your Knowledge Base Keep Up?

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...
Forbes

Voice AI May Automate Call Centers, But It Won't Replace Humans

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...
techtimes

6 Simple Ways AI Is Improving Overall Call Center Efficiency, According to ROI CX Solutions

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...
Forbes

The Impending AI Shift In The Global Call Center Industry

Imagine in the near future, you call a customer service number for a cruise line and are greeted by a highly knowledgeable, smooth-talking artificial intelligence (AI). In a fluid conversation, the AI ...