How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

We’ve all been there: After a long several minutes of answering automated prompts, you finally yell “agent” or “representative” into the phone hoping for a real person to answer your questions. You ...

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

NPR's Planet Money podcast explores how America's best-known companies figured out how to slash costs for call center work: by relying on a... The Shady World Of Call Center Work STEVE INSKEEP, HOST: ...