Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Culture is quite different from strategy. It’s what a ...

As artificial intelligence rapidly transforms the workplace, it is also reshaping how people learn, develop expertise, and ...

Forbes contributors publish independent expert analyses and insights. I write about transformative work practices for a changing world. Some might argue it’s a volume problem, that the amount of work ...

Artificial intelligence (AI) is increasingly integral to everyday business and life. In a relatively short time, it’s advanced from simple rule-based systems to complex machine-learning models that ...

Bad news I’m afraid, hard work is no longer its own reward. According to weirdo workaholics such as Elon Musk, success is instead a numbers game and you’re probably not applying yourself assiduously ...

As Chief Scientist at Microsoft, my job is to conduct research that makes work better. And it’s an incredibly exciting time to have that job. Study after study show that recent AI advances will enable ...

Artificial intelligence has been affecting how we work for some time—helping to craft job postings and evaluate applications, judging how efficiently we complete jobs and, for gig workers, determining ...

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Using voice AI at work is already happening. Antoni Shkraba Studio/Unsplash You might think AI at work means typing prompts into ChatGPT or getting a slick summary from your inbox. But the real shift ...

WWF has a long history of working constructively with businesses and this is primarily done to help advance the mission of WWF to stop the degradation of the earth’s natural environment and build a ...

It’s Monday morning, the caffeine hasn’t kicked in yet, and you have a busy day ahead: Maybe you have piles of returns or new shipping invoices to review, or you need to get the latest updates out to ...