The traditional model of legal practice often left clients in the dark-waiting for phone call updates, unsure of next steps, ...

I began my business career in sales, pounding the pavement selling copiers during a summer heatwave in the New York tri-state area. It was hot and miserable, and most office managers did not want to ...

Over the past few years, customer-focused decision making has become the gold standard for businesses. It makes sense: Customers have more options, higher expectations for service and more access to ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

In a perfect world, all businesses would be operating from a place where their client-centric business strategy also fully supports its internal team. I mean, that would be nice, right? The reality is ...

Many investment advisers earn a percentage of assets under management. But money isn’t everything. Ask advisers how they define a great client and they tend to look beyond someone’s net worth. They ...

Here’s how to ensure your customers are getting the help they need and coming away with a positive impression of your company. Companies spend tens of thousands of dollars (or more) promoting their ...

SAN FRANCISCO, CA, August 21, 2025 (EZ Newswire) -- Assembled, opens new tab, the all-in-one platform trusted by the world's most discerning customer support teams, today unveiled its support ...

The quest for customer loyalty is a priority for most businesses, driven by estimates by some sources that acquiring new customers can cost anywhere from five to 25 times more than retaining existing ...

What do companies that provide great customer communication excel at? What could companies do to enhance their digital communications? How do people like to receive account updates from businesses? To ...

In today’s financial world, customers want a personalised, fast, seamless, immersive, cross-channel digital experience that satisfies, and even anticipates, their needs. This is especially true of ...