I received so many thoughtful reflections and messages after my last Forbes article on humanoids and Communication Intelligence (CQ) that I felt compelled to explore the topic more deeply. What stood ...

In recent years, artificial intelligence (AI) has catapulted from the realm of science fiction into our everyday lives. With continual advancements, AI is now demonstrating the ability to communicate ...

Today, when you answer your phone, it may be difficult to tell whether you are talking to a person or a chatbot. As technology improves, organizations are reducing or eliminating access to human ...