ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys® ...

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

ServiceNow to integrate Boomi’s industry-leading API Management capabilities with Automation Engine for complete visibility across a user’s API landscape and enhanced governance Enterprises today ...

Starting at the top with CEO Bill McDermott, ServiceNow’s whole messaging has changed. Its whole positioning has changed. The company has, over the past few months, expressed a strong desire to become ...

ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NOW) (NYSE: NOW), ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif. – Five9 (Nasdaq: FIVN), provider ...

ServiceNow Customer Service Management (CSM) recognized for uniquely focusing on “resolution-centric customer service” with a vision to “continually improve CX and costs.” According to the report, ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI‑powered solution for customer service and support in the contact center and ...