One of the biggest breakthroughs for many golfers is realizing that real improvement starts before they ever take the club back. In nearly every lesson I teach, I find myself explaining the importance ...

Positive feedback loops improve operations by using employee insights. Such loops can boost retention by addressing workplace issues. Creating loops involves interviews and honest employee feedback.

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.