Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Call centers are having trouble meeting consumer expectations, and they're also challenging ...

When we communicate, we use more than just words. The way we stand or sit, the way we gesture, and even the pitch of our voice help contribute to our message. A famous researcher of body language, ...

Artificial intelligence (AI) is rapidly transforming how we market our products and approach security. Like AI-generated messaging, AI-powered cybersecurity solutions offer a powerful advantage in ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the leader in customer communication that brings teams together to offer tailor-made service at scale, has released three major product updates to its innovative ...

Want to effectively showcase your communication in resume skills? Employers value candidates who articulate ideas clearly and collaborate well. This guide will show you how to highlight these skills ...

Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes how businesses connect with people. But how do your customers feel about AI?