There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...

Approaching digital transformation as a one and done initiative will thwart all of your efforts from the get-go. Digital transformation takes many forms and is, in some ways, unique to every ...

Kamales Lardi has more than 23 years of cross-industry experience with digital and technology solutions and is the author of The Human Side of Digital Business Transformation. “Rubbish. It’s all about ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

As we head further into 2021 and more than one year since the Covid-19 pandemic largely took hold of the world, there's one consistent message we continue to hear in the world of technology: the ...