The design thinking process is a two-pronged approach that involves both empathetic ideology and a process that aims to find the best possible solution for gaps in the market or problems in a given ...

Covers the concepts and tools to design and manage business processes. Emphasizes modeling an analysis, information technology support for process activities, and management of process flows.

High-performing companies make business process improvement a core competency. These leading firms share a common characteristic: they continually find clever ways to improve the process of process ...

Get any business leader talking about a new IT initiative in their company and, eventually, the conversation is sure to come around to the (generally correct) idea that technology can’t solve problems ...

Business processes. We all have them. We all want to control them with technology to make them bigger, better and faster. Most of us like to envision a world where new business processes can be ...

Process mining is now part of Microsoft’s process automation suite, giving you the KPIs and visualizations you need to identify bottlenecks in both manual workflows and software processes. Automating ...