There's an old and oft-cited saying in business: “If you can measure it, you can manage it.” Measurable results, it is widely accepted, enables clearer visibility of performance and provides valuable ...

As Morgan-Vandome observes: Slowly, people are seeing that if I don't have aligned KPIs across the business, I'm actually going after something suboptimal. My take The shift from departmental KPIs to ...

Different departments work towards different KPIs, which can negatively impact the customer experience. Alignment is the way forward. Different departments in an organization — sales, marketing, ...

A Key Performance Indicator (KPI) is a way to evaluate how well a person or business is doing in reaching their goals. They can help gauge the success of an organization, specific department, project, ...