The rise of e-commerce has provided an enormous boost to retail sales, but an online order lacks a principal perk of in-store visits: helpful staff ready to assist customers. To maximize the appeal of ...

Program managers play a crucial role in guiding complex projects, aligning teams, managing resources, and ensuring that strategic goals are met within organizations. Hiring the right program manager ...

The retailer brings about 2,000 managers a year to its headquarters to discuss how to relate to workers and customers, part of a U.S. corporate trend. By Jordyn Holman Reporting from Bentonville, Ark.

In a previous blog post, I described some of my recent research, conducted with Zhao Yang and Rene Algesheimer of University of Zurich. In our paper, we found an instance of lawful but unethical ...

McDonald's and Starbucks aren't the only ones reaping the rewards of loyalty programs. As business leaders seek more cost-effective growth strategies, returning customers have become a strategic focus ...

A compelling loyalty and rewards program can be a significant differentiator in the competitive financial services landscape. These programs can improve customer retention at neobanks, add more value ...

Some top Walmart managers will now make as much as $620,000 annually as part of a broader pay raise from America’s biggest retail chain. The people receiving these pay raises are market managers who ...

Some hiring managers believe Gen Z workers struggle with certain roles because their behavior is negative received by customers. Members of Generation Z have received a lot of flack for how they’ve ...

Guiding a tech project from start to finish entails staying on top of seemingly endless details, decisions and data (and sometimes, detours). From making sure progress is achieved on time and on ...