As customer success reshapes itself into a critical business function, Alon Ahronberg is in the midst of making his mark in the industry. It is here that he redefines the norms through innovative ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

Customer success (CS) seems to be right in the bullseye of what this first wave of generative AI is likely to impact. Some recent indications of this are Klarna’s incredible results deploying AI ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Meet Janice Antonios, a Customer Success Manager with a passion for building lasting relationships and driving business growth. With over five years of experience, Janice has developed a unique ...

What character traits come to mind when you think of the best customer service professional you’ve ever met? Patience? Agility? Compassion? How about resilience? While there certainly were some ...

Success isn’t like beauty—it shouldn’t be measured solely in the eye of the beholder. Success should be successful in measurable results, specifically in mutually beneficial results that find both ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

RxSight reiterated its full year 2025 guidance for revenue, gross margin and operating expense: "revenue of $120 million to $130 million, representing an implied decrease of 14% to 7% from 2024," and ...