Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI writing tools can help deliver exceptional customer service. Here's how to do it. Exceptional customer support leads to many benefits for businesses, including reduced churn rate, increased revenue ...

Starting a customer services business typically involves conducting market research, writing a comprehensive business plan, hiring staff to handle customer needs and marketing your services. Effective ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Oct 10, 2014, 11:02am EDT Nov 09, 2018, 05:01pm EST This ...

As a business owner, you know the importance of developing and maintaining positive customer relationships. In fact, most businesses do a pretty good job when dealing with customers face-to-face. But ...