Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Exceptional customer service would seem to be a timeless discipline, but a lot has been changing when it comes to customer expectations, and of course, technology. And I think we can safely assume ...

Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than 100 ...