Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and ...

Announced on Monday, Cisco says the agreement will lead to the creation of Customer Experience as a Service (CXaaS) offerings designed to "deliver consistently enjoyable and rich customer experiences.

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. In large part, much of Oracle's recent success can be ...

June 17, 2014, DUBAI: Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) domain introduced an innovative Intuitive Interactive Voice Response (IVR) concept to visitors ...