Cisco has announced the general availability of its Lifecycle Services (LCS) to expand the offerings that help businesses, healthcare and governments get to their desired outcomes faster.
MORRISTOWN, N.J.--(BUSINESS WIRE)--Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform™, committing to a single, ...
Contact center solutions are being reimagined to address the multi-experience that converges the customer experience, employee experience, and user experience to transform business outcomes. Genesys ...
IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global customer experience (CX) leader, has entered into an exclusive partnership integrating LoanPro’s modern lending and credit platform to introduce ...
Dubai, UAE, 13 May 2014 -- Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it has acquired OVM Solutions (www.ovmsolutions.net).
Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...
Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...
Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.
BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of ...
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