Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

Companies are struggling to provide a great customer experience because they're not focusing on what I call the total human experience. Between employees quiet quitting, customers frustrated by delays ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

One of the best definitions I've found of our current climate, economic and sustainability crisis is depicted in Greta Thunberg's The Climate Book: The Facts and the Solutions. Thunberg's account ...

Explore why approaching Customer Experience (CX) as a technology project leads to failure, and discover the importance of a ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.