New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...
In the past couple of days, Steve Yastrow has been collecting definitions about “what is a customer relationships?” at Tom Peters’ blog. The working definition they’ve come up with is: A relationship ...
Gladly Launches Industry’s Only AI on Voice Powered by Lifelong, Multichannel Customer Conversations
SAN FRANCISCO, March 6, 2025 /PRNewswire/ — Gladly, an AI-powered customer service platform that puts people, not tickets, at the center, today announced the launch of Sidekick on Voice, bringing ...
Advancing Talkdesk Retail Experience Cloud™ with CXA-Powered Commerce Orchestration Commerce Orchestration turns every dialogue into a revenue opportunity. It leverages natural language to guide ...
Overview: AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...
Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...
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When people ask how we scaled Trust & Will into a national brand that’s helped over half a million families, I could point to our venture funding, our partnerships with Amex and AARP, or our TV ...
Welcome to No Jitter’s Conversations in Collaboration. In this conversation, we spoke with Ping Wu who was appointed CEO of Cresta in May 2023. Prior to his appointment as CEO, Ping was Cresta’s VP of ...
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