Destination CRM

Qualtrics and Bain & Company Introduce NPS Outer Loop

Qualtrics and Bain & Company, creators of Net Promoter Score and Net Promoter System, today unveiled the NPS Outer Loop powered by Qualtrics for early access customers. This new solution, designed by ...
CMS Wire

Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities

Qualtrics (Nasdaq: XM) and Bain & Company, creators of Net Promoter Score® and Net Promoter SystemSM, today announced the NPS® Outer Loop powered by Qualtrics for early access customers. The Net ...
ksn.com

Bain & Company and NPS Creator, Fred Reichheld, Reveal the Unbeatable Strategy of Loving Customers in Reichheld's Most Provocative Book Yet

BOSTON, Dec. 7, 2021 /PRNewswire/ -- Winning companies—those that truly make the world a better place, deliver 2-3 times the average stock market returns and offer fulfilling work for their ...